Don't Fall for Phony Tech Support Call

Over the last several days, the Lee County Sheriff’s Office Fraud Line has received at least a dozen complaints from residents reporting the same information - a telephone call from someone claiming to be from the “Microsoft Refund Department”.

 This is a SCAM designed to trick you into believing you are due a refund from the technical support company used to protect your computer. The motive is to gain remote access of your computer in order to steal your personal data and money.

 Here are some things you can do to avoid becoming a victim of this scam:

  •  Hang up on unexpected calls from anyone who claims to be tech support.
  • Do not return voice messages from anyone who claims to be tech support.
  • Never give control of your computer or share passwords with anyone you do not know.
  • Know that Microsoft will not make unsolicited phone calls to help you with your computer.

 If you have questions regarding this scam or you believe you may have been victimized by tech support scammers, contact the Lee County Sheriff’s Office Fraud Line at 239-258-3292 or by email at

If you would like a Crime Prevention Specialist to speak to your community group or organization about frauds and scams, please visit our public website at for more information or contact Community Relations at 239-258-3280 to schedule your educational program or security assessment.