Communications Technician I - There is one night shift position and one day shift position available.
Salary Range: $34,031.00 - $62,400.00
Hours per Week: 40 (Full-time)
Department: Technical Support & Facilities
The Communications Technician position will primarily focus on Help Desk functions and Field Technician work. The Communications Technician will provide customer support for all phone calls, emails, voicemail, walk-ins etc. as well as monitor and maintain the Help Desk software ticket system and ensure that customers are assisted in a timely manner. The Communications Technician will also escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner. The Communications Technician will troubleshoot, repair and upgrade desktop/laptop computer systems and provide assistance to walk in customers as well as travel to other locations.
Must have been in current position for a minimum of 2 years. Must have knowledge of IT customer support and Help Desk operations. Must be able to multi-task.
Must have excellent customer service and problem solving skills. Must be able to clearly articulate technical issues and solutions to non technical users and be able to follow through on completing tasks in a timely manner. Must be able to create clear and concise documentation. Must have excellent verbal and written interpersonal communication skills. Must be able to work well independently and in a team environment and work well with little supervision. Must have ability and desire to learn new technologies. A positive attitude and time management skills are a must.
Desired Job Experience:
Must have 2+ years of experience or equivalent in a customer support organization resolving and coordinating resolution for computer related problems. Must have knowledge of IT customer support and Help Desk operations.
The Communications Technician will develop, write and update procedures. The Communications Technician will apply knowledge of computer software and hardware to resolve user issues. You will also provide users with guidance in the proper use of standard software applications including but not limited to Microsoft Windows, Office Suite and agency specific software as well as provide support for additional IT services, including but not limited to desktop support, laptop support, agency software, projectors, cell phones, pagers, swipe cards, radios, printers, scanners, fax machines, facilities and county work orders etc. You will communicate technical issues with coworkers to research and implement solutions. The Communications Technician will coordinate priorities with the supervisor and coworkers to ensure that the issues with the highest priority are completed first and that the supervisor and coworkers are kept up to date on the status of any particular issue through the frequent use of the Help Desk ticket system. You will also keep skills in relevant technologies up to date and take steps to constantly improve skills.
Minimum High School Diploma or GED
There are 2 positions available. One is Nights Monday through Friday 11pm - 7am as well as some on call and weekends. One is Dayshift Monday through Friday 9am - 5pm with on call night and weekend rotation. Applicants must submit a resume at time of application. Possession of a valid Florida driver’s license is required. Equal opportunity employer with veterans preference. Must be a legal citizen/alien resident of the United States. Must be 18 years of age or older. Application must be received by February 29, 2016 at 4:00 pm.
Minimum Physical Requirements:
Must be able to lift 50 lbs
This posting will close 2016-02-29