Phone: 239-477-1000
Emergency: 911
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IT Tech/Help Desk Technician

Salary Range: $28,664.00 - $54,080.00
Hours per Week: 40 (Full-time)
Department: Technical Support

Primary Responsibilities:

The Communications Technician will provide customer support for all issues related to computer systems, software and hardware. The Communications Technician will troubleshoot, repair and upgrade desktop/laptop computer systems and provide assistance to users on-site as well as travel to other locations. They will be responsible for developing, writing and updating procedures. The Communications Technician will apply knowledge of computer software and hardware to resolve user issues. The Communications Technician will provide users with guidance in the proper use of software applications including, but not limited to, Microsoft Windows, Office Suite and agency specific software as well as provide support for additional IT services, including but not limited to desktop support, laptop support, agency software, projectors, cell phones, pagers, swipe cards, radios, printers, scanners, fax machines, etc. The Communications Technician will be responsible for other duties as assigned.

Desired Job Experience:

Must have 2+ years of related experience or equivalent in a customer support organization resolving and coordinating resolution for computer related problems. Must have knowledge of IT customer support and Help Desk Operations.

Tasks Performed:

Must have knowledge of IT customer support and Help Desk operations. Must possess excellent customer service and problem solving skills. Must be able to clearly articulate technical issues and solutions to non technical users. Must be able to create clear and concise written technical documentation. Must have excellent verbal and written interpersonal communication skills.

Desired Education:

Minimum High School Diploma or GED

Certifications Required:

None prior to being hired; see above for requirements.

Other Qualifications:

Applicants must submit a resume at time of application. Possession of a valid Florida driver’s license is required. Equal opportunity employer with veterans preference. Must be a legal citizen/alien resident of the United States. Must be 18 years of age or older. Prescreen application must be received by May 8, 2017 at 4:00 pm.

Minimum Physical Requirements:

Must be able to lift 50 lbs

This posting will close 2017-05-08