Phone: 239-477-1000
Emergency: 911
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Communications Technician I

Salary Range: $34,031.00 - $62,400.00
Hours per Week: 40 (Full-time)
Department: Technical Support & Facilities

Primary Responsibilities:

The Communications Technician will primarily focus on Help Desk functions and Field Technician work. They will provide customer support for all phone calls, voicemails, emails and walk ins etc. They will monitor and maintain the Help Desk software ticket system and ensure that customers are assisted in a timely manner. You will escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner. Technical Support Technicians will troubleshoot, repair and upgrade desktop/laptop computer systems and provide assistance to walk in customers and travel to other locations. They will develop, write and update procedures. You will apply knowledge of computer software and hardware to resolve user issues as well as provide users with guidance in the proper use of standard software applications including but not limited to: Microsoft Windows, Office Suite and agency specific software. The Technical Support Technician will provide support for additional IT Services, including but not limited to: desktop support, laptop support, agency software, projectors, cell phones, pagers, swipe cards, radios, printers, scanners, fax machines, facilities and county work orders etc. You will communicate technical issues with coworkers to research and implement solutions. You will also coordinate priorities with supervisors and coworkers to ensure that the issues with highest priority are completed first and that the supervisor and coworkers are kept up to date on the status of any particular issue through the frequent use of the Help Desk ticket system. You will need to keep skills in relevant technologies up to date and take steps to constantly improve skills.

Desired Job Experience:

Must have 2+ years of experience or equivalent in a customer support organization resolving and coordinating resolution for computer related problems.

Tasks Performed:

Must have knowledge of IT customer support and help desk operations. Must be able to multi-task. Must have excellent customer service and problem solving skills. Must have ability to clearly articulate technical issues and solutions to non technical users and be able to follow through on completing tasks in a timely manner. Must be able to work both independently and in a team environment. Must be able to work well with little supervision. Will need to have the ability and desire to learn new technologies. A positive attitude and time management skills are a must.

Desired Education:

Minimum High School Diploma or GED

Other Qualifications:

Applicants must submit a resume at time of application. Possession of a valid Florida driver’s license is required. Equal opportunity employer with veterans preference. Must be a legal citizen/alien resident of the United States. Must be 18 years of age or older. Application must be received by Monday November 16, 2015 at 4:00 pm.

Minimum Physical Requirements:

•Must be able to lift 50 lbs

This posting will close 2015-11-16