Phone: 239-477-1000
Emergency: 911
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The Lee County Sheriff's Office employee & retiree benefits site contains information on: medical, dental, vision, contact numbers, and other important resources. At anytime we welcome you to contact the Benefits / Risk Management Unit for additional information at (239) 477-1089

Star Care

LCSO Employee Clinic- Star Care

Through Star Care, you have access to Free Visits with a Primary Care Provider. Your annual physical, laboratory evaluation, and many generic medications are Free at Star Care. Star Care is staffed by a Board Certified Physician, Experienced Nurse Practitioners, and a Skilled Team of Medical Assistants. If you already have a Primary Care doctor, you can continue to see him/ her; however, you can use Star Care for some or all of your medical needs- and… it’s Free through your Employee Benefits Plan! We have convenient hours, and can provide High Quality Healthcare you and your family.

We are located at:

14311 Metropolis Ave, Suite 102

Fort Myers, FL 33912

Office phone: (239) 768-0127 & Fax: (239) 768-0671

Hours of Operation:

Monday- 9:30am-6:00pm

Tuesday- 7:00am-3:30pm

Wednesday 9:30am-6:00pm

Thursday-9:30am-6:00pm

Friday-7:00am-3:30pm

Saturday- 9:00-1:00pm

Star Care FAQ (PDF)

New Patient Information Packet  (PDF)

For questions or to schedule an appointment, please email Star Care at starcare@cigna.com or call (239) 768-0127.

NOTICE 01/21/2012

Attention LCSO Employees, dependants, and retirees:

It has come to our attention that we have some misconceptions among members about what to expect at our Star Care facility.

Please familiarize yourselves with the following:

1.) According to state law – you must see a doctor to get a prescription as we are not a pharmacy & fall under different regulations than a Walgreens or CVS. (even if it is a for a refill)

2.) According to state law – effective 1/1/12 narcotics and weight loss drugs can ONLY be prescribed by pain management doctors or doctors who specialize/are certified in weight loss management. (None of our practitioners are classified as such)

3.) According to state law – you must have an order from a doctor to get your blood drawn or make an appointment with one of our clinicians. You cannot just walk into the clinic and say you need to have your blood drawn.

4.) Walk-ins are for “sick” visits only; people are walking in for prescription refills and blood draws or other non-urgent visits. This is creating a problem for us to be able to see those in actual need creating long waits or in some cases we have had to turn people away. Adhering to these simple rules will increase efficiency which will save you and our staff valuable time. While we do not want to change our walk-in policy, if we continue to receive patients for reasons other than illness we will be forced to discontinue the walk-in opportunity.

5.) Not everything is treatable at Star Care; it is possible that you could be referred to another facility/specialist if your medical needs are outside our scope of services.

6.) During your first visit at Star Care (since Cigna took over) you will have paperwork to fill out just like a new patient. This paperwork can be found on-line on our employee intranet under HR, benefits, star care, and can be completed and brought in when reporting for your appointment.

7.) You will also have to show your insurance card for eligibility confirmation.

8.) Inventory levels on prescription drugs have been raised and are being monitored daily as utilization continues to increase so we have the necessary medications on hand for your use.

We hope this communication will assist you in having realistic goals and expectations of our Star Care Clinic and that it will help you to help us to provide quality service. As for the Star Care staff; they remain focused on customer service and learning the new systems associated with the CIGNA transition so they can provide you with the best care possible.

Thank you in advance for your assistance,

Star Care Clinic Staff

(original was sent via email on 01/21/2012 to all users)

Please note: If you are a new patient please fill out the New Patient Information Packet above. If you have any questions about completing this paperwork, please feel free to reach out to the Star Care Health Center staff  by calling (239) 768-0127.