Why do the 911 operators ask so many questions when I call?
Call takers are trained to gather specific information to best determine the nature of the problem and its seriousness. This requires them to ask lots of questions, some of which may seem to be redundant or information you might assume we know. In the interest of safety for citizens and deputies who would be affected, it is critical that the call taker gathers as much information as possible.
Rest assured, on emergency calls, the deputy is most often already enroute to the scene while the 9-1-1 operator is still gathering these facts. The clicking of the keyboard is a common background sound heard by callers as the operator enters the information into the Computer Aided Dispatch database. This allows the dispatcher to radio the information the call taker is entering to the responding deputy(s), in some cases, almost simultaneously.