Phone: 239-477-1000
Emergency: 911
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FAQs

Question:

Why does it take longer for deputies to respond to some calls than to others?

Answer:

Response times are affected by several variables:

  • The time of day the call is received;
  • The sheer volume of calls at a given moment;
  • The number of deputies needed at a given call;
  • The urgency of the call.

All requests for law enforcement services are assigned a priority based on the seriousness of the incident and the potential for injury or damage to property. At times, calls of less urgent nature must be delayed so deputies can respond immediately to emergencies.

At times, citizens wonder why it seemed to take a long time for the deputies to arrive on the scene of a crime such as a robbery that just occurred where the perpetrator is making a getaway. The reason for this delay is that deputies are:

  • Working to cut off escape routes,
  • Securing perimeters of the area for K-9 tracking,
  • Stopping cars leaving the area, and
  • Looking around streets and structures in an attempt to catch the perpetrator on the run.

The urgency of this type of call is not in responding to the scene as much as it is to trap and catch the fleeing suspect.

The Sheriff’s Office has always been able to achieve quicker than average response time to priority calls, and in recent years that time has even been even faster. The Sheriff’s Office’s average response time is now comparable to that of Lee County EMS which boasts an en route response time of six to six and one-half minutes. Since our officers are community based and deployed in relatively small geographic patrol zones, deputies are often in the neighborhood or area of a dispatched call when they receive the call and response time is literally immediate.

We thank you for your patience and understanding if you happen to call during one of those situations when the responding deputy is delayed in responding to your call.